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Communication channels

From WhatsApp to SMS,
messages in one shared inbox.

Manage WhatsApp, Telegram, Instagram Direct, Facebook Messenger, and SMS conversations in one inbox. Snap CRM can also answer incoming calls.

WhatsApp Telegram Instagram Messenger SMS Phone
Supported channels

Messaging and calling channels

Select a channel to see how it works in Snap CRM.

6 channels
From message to reservation

Capture reservation requests
through messaging.

Snap CRM captures reservation requests from messaging channels and collects dates and party size in the conversation. Availability checks and final confirmation depend on your connected PMS/CRS integration and business rules. Conversation history stays on record.

Explore the product workflow
01Guest sends a message

WhatsApp and other connected messaging channels.

02Snap CRM captures the request

AI responds and collects dates and party size.

03Reservation request is ready

Availability checks and confirmation follow your connected system and business rules.

Snap CRM live demo

See how your channels work in one demo.

We’ll walk through how your business can manage WhatsApp, social media, and phone calls.

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See how it works for your business