Privacy Policy

1. Scope and responsibility

Our privacy approach is to collect only the information needed, use it for the purposes described and protect it with appropriate technical and administrative measures. This policy applies to the Snap CRM website. Customer businesses’ own websites and systems may be subject to separate privacy practices.

2. Website and contact data

When you use the website or submit a demo request, we may process information you provide, such as your name, phone number, hotel or business name and request details. Server and security systems may also create technical records needed to operate and protect the website, such as your IP address, access time, requested page and basic browser or device information.

We use this information to respond to your request, provide information about or a demo of Snap CRM, manage a potential business relationship, operate and secure the website, resolve technical issues and meet legal obligations. Please do not send sensitive personal data that is not needed for your request through a form or other communication channel.

3. Cookies, external content and preference management

The website may use necessary storage technologies to provide core functionality and security and to remember your cookie choices. Cookie preferences are managed through Snap Consent, which loads from platform.snapteknoloji.com. Non-essential analytics or promotional tools operate according to the website’s configuration and your preferences. Technologies that require permission should not be enabled before the required choice is recorded.

Website fonts are served by Google Fonts. To display them, your browser connects to Google’s servers and may send technical connection details such as your IP address and browser or device information. This may involve a transfer of data abroad. See the Google Privacy Policy for information about Google’s data practices.

The website’s cookie preference screen identifies the cookies in use, their providers, purposes, duration and transfer details. You can change your choices there or through your browser settings. Clearing browser cookies may also reset a previously saved preference.

4. Data within the Snap CRM service

Customer or guest, message, reservation and operations records entered into Snap CRM by customer businesses are different from demo request data collected through this website. The purposes and instructions for processing those service records are set by the service relationship and applicable agreements between the customer business and Snap Bilişim. A business may be the data controller for its own customer or guest data; Snap Bilişim’s role depends on the actual processing activity.

People with questions about their service or communication records should first contact the relevant business. Details specific to the Snap CRM service, including retention, access, security and sub-processors, are covered in the product and contract documents provided to customers. This website policy does not replace a service agreement or data processing addendum.

5. Sharing and information security

We may share website data to the extent needed to respond to you and provide the service, including with authorized team members and providers of hosting, information technology, communications, security, cookie preference management and font delivery. The website connects to Snap Consent for preference management and Google Fonts to serve fonts. These connections may send technical details, such as your IP address, requested resource and browser information, to the relevant provider. We do not sell your information. Sharing with service providers is limited to the relevant purpose; disclosures may also be made when required by law or by an authorized authority.

We apply appropriate technical and administrative safeguards to protect data from unauthorized access, loss or unlawful use. No data transmission over the internet can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through our contact channels.

Any transfer of data abroad is subject to the conditions and safeguards required by applicable law. Links to third-party websites are governed by those websites’ own privacy practices.

6. Retention and your choices

We retain information for as long as needed to handle your request and meet applicable legal retention obligations. When it is no longer needed, we delete, destroy or anonymize it. Retention periods may vary depending on the type of data and the request.

To exercise your access, correction, deletion and other rights under the KVKK, see the application methods in the Personal Data Protection Notice (KVKK).

7. Contact and policy updates

If you have questions about this policy or your personal data, contact us at info@snapbilisim.com or call +90 242 606 16 20. We will publish updates to this page with a revised date.