Personal Data Protection Notice (KVKK)

1. Data controller

The data controller is SNAP TURİZM VE BİLİŞİM ANONİM ŞİRKETİ (the “Company” or “Snap Bilişim”).

2. Categories of personal data processed

When you contact us or request a demo through this website, we may process the following information, limited to what is relevant to you and your request:

• Identity and contact details: your name, phone number and other contact details you provide directly.
• Business relationship: your hotel or business name, role, and information about the product or demo you request.
• Request details: messages and notes you share by phone, email or form.
• Transaction security: technical records needed to protect the service, such as access logs and when a request was submitted.
• Cookie preferences: the choices you make in the cookie preference tool and technical information needed to save them.

Please do not share sensitive personal data or sensitive information about other people unless it is necessary for your request.

3. Purposes and legal grounds

We may process your personal data for the purposes below under the conditions set out in Article 5 of the KVKK:

• To receive and respond to demo or information requests, understand their scope and contact you. Where this is necessary to take steps at your request before entering into a contract, the legal ground is Article 5(2)(c); otherwise, where applicable, it is the Company’s legitimate interest under Article 5(2)(f), provided your fundamental rights and freedoms are not overridden.
• To provide information you request about our products and services, conduct pre-sales discussions and manage a potential business relationship, as applicable under Article 5(2)(c) or 5(2)(f).
• To secure the website, investigate errors or abuse, and establish, exercise or defend legal claims, as applicable under Article 5(2)(e), 5(2)(ç) or 5(2)(f).
• To comply with legal obligations and respond to requests from competent authorities under Article 5(2)(ç).
• Non-essential cookies or similar technologies used for measurement or promotion are presented through the cookie preference tool and, where required, rely on your consent. Any permission required for commercial electronic messages is obtained separately.

4. Collection method

We may collect your data electronically through the demo or contact form on the Snap CRM website, phone calls, email correspondence, the cookie preference tool and technical records generated when the website operates. We collect information directly from you and follow applicable law if information is obtained from another source.

5. Transfers and recipients

To the extent necessary for the purposes described in this notice, your data may be shared with the Company’s authorized staff; providers of website hosting, information technology, communications, security, font delivery and cookie preference services, including Google Fonts and Snap Consent; and legally authorized public authorities and courts. Your browser may also send technical connection information to external font or cookie service providers when those services load.

Any transfer, including a transfer abroad arising from these services, is subject to the conditions and safeguards in Article 9 of the KVKK. For information about Google’s privacy practices, see the Google Privacy Policy.

Customer, guest, message, reservation and operations data that Snap CRM customers enter into the service is outside the scope of this website notice. The customer business’s and Snap Bilişim’s respective roles and the applicable processing terms are determined separately under the service used and the agreements between the parties. People with questions about those records should contact the relevant business.

6. Retention period

We retain personal data for as long as needed for the purpose for which it was collected and, where applicable, for the limitation or retention periods required by law. When the purpose ends and no other legal ground requires retention, the data is deleted, destroyed or anonymized.

7. Your rights under the KVKK

Under Article 11 of the KVKK, you may apply to the Company to:

• learn whether your personal data is being processed and request information about that processing;
• learn the purpose of processing and whether the data is used in line with that purpose;
• learn which third parties receive your data in Türkiye or abroad;
• request correction of incomplete or inaccurate data and, where required, notification of that correction to recipients;
• request deletion or destruction when the legal conditions for processing no longer apply and, where required, notification to recipients;
• object to a result that is to your detriment and arises solely from analysis by automated systems; and
• seek compensation for damage caused by unlawful processing.

You may submit a written request, together with information sufficient to verify your identity, to Sinan Mah. 1253 Sok. No:11 D:1, Muratpaşa / Antalya, Türkiye. You may also use other methods permitted by the KVKK and its implementing rules, such as registered electronic mail (KEP), a secure electronic signature or a mobile signature. For general enquiries, email info@snapbilisim.com. Applications under the KVKK made by email remain subject to the identity verification and procedural requirements set by law.

We respond as soon as possible and no later than 30 days, depending on the nature of the request. If handling a request involves an additional cost, a fee set by the Personal Data Protection Board may apply.