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AI-powered guest communication and operations for reservation-based businesses.

Your guests
get answers to
their questions,
faster.

Handle service questions from WhatsApp, reservation requests from Instagram, and phone calls in one workspace. Snap CRM replies using your business information and routes requests to the right team.

Request a demo Try it yourself
WhatsApp Instagram Messenger Telegram Phone SMS All channels in one panel.
WhatsAppMessages and voice notes TelegramOne shared inbox Instagram DirectGuest messages and DMs MessengerGuest messages SMSUpdates and reminders PhoneIncoming calls
Snap CRM
AI repliesRoutine answers, 24/7 ReservationsTrack each request Guest profilesInformation in one place Task trackingRequests stay visible Department routingTo the right team PerformanceResponses and workload SurveysGuest feedback AI voice assistantCalls answered 24/7

Customer examples from the hospitality industry

All our customers
  • Xeno Eftalia Hotel logo
  • Mira Meridia Beach Resort Hotel logo
  • Zena Resort Hotel logo
  • Alexius Beach Hotel logo
  • Holiday Group Hotels logo
  • Club Felicia Village Hotel logo
  • Linda Sunny Beach Hotel logo
  • Palemon Resort & SPA Hotel logo
Daily workflow with Snap CRM

Guest conversations and team operations, all in one place.

Manage messages, calls, reservation requests, and team tasks from one platform.

All channels are in one panel. Messages and conversations are in a common inbox. Fast response with written AI Routine questions are answered with your business information. 24/7 voice AI assistant Calls are answered and reservation requests are received. Reservation management, request and accommodation information are in the same profile. Routing to the teamRequests that require action are transferred to the correct team. Performance visibilityMonitor responses, channels, and team workload. Customer profile, conversations and information in a single record. Task and reminder: The responsible person and the status of the work are tracked. Satisfaction surveysGet post-stay feedback.
Discover Snap CRM

Explore how Snap CRM works.

Explore the Chats, Dashboard, and Tasks screens. See how Snap CRM handles multilingual replies, reservation conversations, and requests routed to your team.

01 Guest arrives 02 Snap CRM answers 03 The team follows up on the work
👩🏼‍💼
Conversations
Search in conversations...
AllActiveunread archived
FFikret S•••••••WhatsApp · active conversation
Hello, can I get a price for 3 men, entry is 19 and exit is 22?
Write your message...
Written customer and guest communication

Guests can message you on any
channel. AI handles routine replies.

Messages from WhatsApp, Telegram, Instagram Direct, Facebook Messenger, and SMS arrive in one shared inbox. Your team sees each channel and its conversation history, while AI replies using your business information and routes requests to the right people.

  • Channel information and conversation history are available to each guest
  • Automatic response to frequently asked questions with business information
  • Reservations and service requests are on the team's task board.
Discover integrated channels
Chatsinbox
Conversations⌕  Search in conversations...

A Ayşe K. Reservation request

E.Ece M.towel request

C.Can D.Transfer question

S Selin A. Breakfast information

M Mert Y. Late check-out request

Ayşe K. WhatsApp · Active
Is a double room available for the weekend?
SNAP CRM AII got the date and number of guests. Our reservations team will contact you.

Reservation request on task board

Write your message...
24/7 voice AI assistant

Let the voice assistant
answer your calls, too.

After-hours phone calls and WhatsApp voice messages can still receive a response. Each follows its own workflow, and PMS/CRS integration depends on the system you use.

24/7 call reception

Answers calls and
replies to voice messages.

The phone assistant collects dates and guest details for reservation requests. WhatsApp voice messages are transcribed and answered with a voice message in the same chat.

See AI Voice Assistant product features

Phone call

Incoming call · 24/7

Demo call ready Snap CRM AI voice assistant

WhatsApp voice message

Voice recording · response on the same channel

GUEST · VOICE MESSAGE
0:08
Transcript · Is there availability for a double room between 12–15 October?
SNAP CRM · VOICE RESPONSE
0:12
Transcript · I received your request for a double room for 12–15 October. I will check availability and assist you.

The reply is sent as a voice message in WhatsApp.

Communication in the guest's language

Guests can write or speak in their preferred language while your team works in Turkish. Replies are delivered in the guest's language.

Explore multilingual communication

24/7 answers to routine questions

Answer common questions about Wi-Fi, check-in, and your property without making guests wait for the team.

Message and CRM Record

Each conversation is linked to the customer profile.

If a guest starts on WhatsApp and continues on Instagram, both conversations appear in the same profile alongside reservation details.

Guest ManagementManage customer and guest information
Excel Import Excel Export Add Customer
Status Room Type Room NumberSort · Name Phone Filter Clear Filters
CUSTOMERSITUATIONROOM INFORMATIONACCOMMODATION DATESTAGSREGISTRATION DATETRANSACTIONS
Ayşe K.+90 5•• ••• •• ••guestStandard Room · 21408–12 Oct 2026WhatsApp08.10.2026 10:14
Lena M.+49 ••• ••• •••guestDeluxe Room · 30811–15 Oct 2026Instagram08.10.2026 09:42
Anya S.+7 ••• ••• •• ••ActiveFamily Room · 41205–10 Oct 2026Messenger07.10.2026 18:26
Camilla D.+33 •• •• •• ••guestSuperior Room · 12609–13 Oct 2026WhatsApp07.10.2026 16:08
Noor V.+31 ••• ••• ••leftStandard Room · 22102–06 Oct 2026Email06.10.2026 12:51
Oliver R.+44 •••• ••••••ActiveDeluxe Room · 30507–14 Oct 2026WhatsApp05.10.2026 20:33
Showing 1–6 of 33 guests
‹123456›
per page 6⌄
Explore booking and customer management
From guest request to team task

Turn guest requests
into trackable tasks with a clear owner.

Snap CRM routes each request to the right department. The team can see who owns it and follow its progress through to completion.

01

The guest gets in touch

via WhatsApp

INCOMING MESSAGE

The air conditioner in my room is not working. Can you help?

The conversation is saved to the guest's profile.

02

Snap CRM turns requests into tasks

Subject and department are determined

DEMANDAir conditioner malfunction
DEPARTMENTTechnical Service

The task stays linked to the conversation.

03

Technical service takes over

On the task board

TASK Created
Air conditioner malfunction Technical Service · Appointed

The team tracks the task through to completion.

The same workflow applies to other messaging channels and phone calls.

See all channels
Task and department flow

Reservation requests go to the reservations team, maintenance issues to technical service, and towel requests to housekeeping. Track each task's owner, priority, reminders, and status on one board.

  • Automatic task creation from message
  • Department and user based dashboards
  • Task reminders and completion tracking
Explore department orientation
TasksTask board
RESERVATION-REQUESTTECHNICAL-DEMAND
Requests 2
urgentNew room request

2 adults · 3 nights

Ayşe K. · WhatsApp
in process 1
normalTransfer information

Airport pickup

Can D. · Reception
Returned 4
Completedextra towel

Housekeeping services completed

Ece M. · WhatsApp
Management screen

How many messages came today?
What jobs are still open?

A single management dashboard brings together message volume, active conversations, task status, and response times.

Active Conversations33Currently active chats
Daily Messages20Today's messages
Total Guests33Registered guests
Avg. Response Time17hAverage response time

Daily Message Volume

Messages sent and received in the last 7 days

Incoming messagesOutgoing messages
129630 FriSatSunMonTueWedThu

Active Conversations

Ayşe K.

Reservation request received.

Active
Lena M.

Question about room amenities.

Active
Anya S.

Transfer information was conveyed to the team.

Active
Camilla D.

Accommodation request is awaiting response.

Active

Recent messages

Ayşe K.

Information about reservation request...

text
Snap CRM

Your request has been forwarded to the relevant team.

text
Lena M.

Question about room amenities...

text
01

Conversations awaiting a reply

See guests waiting for a response and conversation history on one screen.

02

Open requests

See which department owns each task and check its latest status.

03

Reporting and performance tracking

Use reports to review response times, team workload, and operational results.

Sample operation account

Give your team more time to focus
on guests and meaningful work.

AI handles routine messages, while requests that need action become tasks for the right department. Your team can spend less time searching for messages and chasing updates.

≈80%

Spend less time on routine replies

Example: review a reply in about one minute instead of spending five minutes preparing it—around four minutes saved per conversation.

≈67%

Route requests to the right team faster

Example: review and route a request in about one minute instead of spending three minutes sorting it—around two minutes saved per request.

7/24

Answer guests outside your team's shifts, too

AI answers routine messages and incoming calls, including outside your team's working hours.

Frequently asked questions

Frequently asked questions about Snap CRM.

If you have a question that is not covered here, ask us during a demo.

Which communication channels does Snap CRM collect in a single panel?

Manage messages from WhatsApp, Telegram, Instagram Direct, Facebook Messenger, and SMS, along with incoming calls, in one guest communication workflow.

Can artificial intelligence respond to voice messages?

Yes. AI can understand a guest's voice message and reply with another voice message in the same channel.

Can it also answer incoming phone calls?

Yes. Snap CRM's AI voice assistant can answer calls 24/7, capture the guest's request, and pass it to the right team when needed.

Is it possible to make a reservation without messaging?

Yes. Snap CRM accepts reservation requests through messaging and gathers dates and party size in the conversation. Availability checks and final confirmation depend on the connected PMS/CRS integration and your business rules.

How are guest requests directed to departments?

Snap CRM identifies the request and its urgency, then assigns it to the right department as a task with a clear owner and status.

How to manage communication in different languages?

Snap CRM detects the message language, so your team can work in Turkish while the guest receives a reply in their preferred language.

Can it work with existing business systems?

Potential integrations with PMS/CRS, operations software, and call center systems are evaluated around your existing setup and workflows.

How is pricing determined?

Pricing is discussed with our sales team based on your needs and the product scope. Talk to our sales team to get a proposal tailored to your business.

Snap CRM live demo

Discover how Snap CRM can support your team.

Tell us which channels you use and how your team works. We’ll walk you through the most relevant screens in a demo.

No obligation to purchase Product display suitable for your business