2 adults · 3 nights
Ayşe K. · WhatsAppFor your operations team
Give every request
a clear owner.
Route each guest request to the right team. Keep the assignee, priority, and reminder on one task, so open work stays visible across shift changes.
BENEFITS FOR YOUR TEAM
Keep guest requests moving across shift changes.
The next team can see the guest's original message, task owner, and latest action in one record, so they know exactly where to pick up.
- 01
Let it be clear who is responsible for the work.
- 02
Don't overlook the tasks that are due for return.
- 03
Completed requests should be separated from open jobs.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 1
Create a task
The source message and guest conversation are preserved with the task.
Step 2
Set an owner and follow-up plan
The department, assignee, priority, and follow-up time are added.
Step 3
Keep the status up to date
In progress or completed status is updated in the task board.
FOR THE BUSINESS TEAM
See where open tasks need support.
Managers review pending requests by department and priority, so they can plan support before work piles up on one team.
Explore communication channelsReview pending requests according to their status.
Separate high priority tasks from others.
Compare the open workload of departments.
Track closed jobs separately from pending ones.
FUNCTIONING OF THE PRODUCT
Keep key follow-up details together on one task board.
Each task shows the assigned team, owner, priority, reminder, and source conversation.
Department and owner
Assign each request to the right team and person so everyone knows who owns the follow-up.
Priority and reminder
Determine on the task the importance of the task and when it will be revisited.
Original conversation
Get direct access to the guest message and conversation history that opened the task.
Status and activity history
Keep process steps updated; Separate completed tasks from open work.
SNAP CRM PRODUCT DEMO
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