01
The guest gets in touch
via WhatsApp
INCOMING MESSAGE
The air conditioner in my room is not working. Can you help?
The conversation is saved to the guest's profile.
For your operations team
Every request reaches the right team,
with its full context.
Reservation, service or operation requests coming from different channels are transferred to the appropriate team as a task. The hotel, agency or restaurant team sees the initial message and the context of the conversation together.
BENEFITS FOR YOUR TEAM
Get each request to the right team, so guests do not have to repeat themselves.
Reduce the need to manually carry messages between teams. The guest's first message and conversation history remain with the task opened by the relevant team.
- 01
Guests don't have to repeat themselves.
- 02
Let the reservation, service or operations team do the necessary work.
- 03
Give managers visibility into who owns each pending request.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 1
Understand what the guest needs
The subject of the message and the urgency, if any, are evaluated.
Step 2
The right team takes over
For example, air conditioner malfunction goes to technical service, towel request goes to housekeeping.
Step 3
Keep the task linked to the conversation
The team starts by seeing the first message and the latest status.
FUNCTIONING OF THE PRODUCT
Which team handles each type of request?
Request type helps identify the right operations team. Staff can review the original message alongside its conversation history.
Housekeeping
In-accommodation requests such as extra towels, room preparation and similar requests are forwarded to the relevant team.
Technical service
Technical problems such as air conditioning failure become a task that the service team can follow.
Front desk and reservations
Requests regarding check-in, transfer and reservation reach the front desk or reservation team.
Keep the original conversation for context
The task stays linked to the guest's message, so the team can see what was requested and which conversation it came from.
SNAP CRM PRODUCT DEMO
Request a demo Let's map how requests move through your business.
See in the product demo how customer demands are transferred to the relevant teams.