Step 1
Survey is scheduled
It is sent at the service or accommodation stage chosen by the business.
For your operations team
Understand the guest experience
while there is time to act.
Measure experience with surveys scheduled throughout the service or stay process. See a negative response before it's too late, while there's still room for improvement.
BENEFITS FOR YOUR TEAM
Spot a poor experience early and give your team a chance to make it right.
Feedback reaches the right team during the service or stay, giving them a chance to resolve an issue before the guest's experience is over.
- 01
See negative feedback early.
- 02
Ensure that the relevant team contacts you in a timely manner.
- 03
Recognize recurring problems in satisfaction trend.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 2
The answer appears
Score and feedback are tracked.
Step 3
The team takes action
Early intervention is initiated for the negative experience.
FOR THE BUSINESS TEAM
Review feedback while the guest is still on site.
Don't separate your satisfaction from the flow of conversation. When the survey result and the relevant customer context are evaluated together, the team can take a better step.
Explore communication channelsDetermine at which stage of service or accommodation the surveys will be sent.
Monitor responses and satisfaction trends throughout the service process.
Make negative feedback visible to the relevant team in a timely manner.
Evaluate and follow up intervention with interview and task history.
FUNCTIONING OF THE PRODUCT
Collect feedback while there is still time to respond.
A scheduled survey flow doesn't just write dissatisfaction into the report; makes it visible so the team can take action while there is still an opportunity for a solution.
Choose when surveys are sent
Time the survey according to the stage you have chosen in your service or accommodation flow.
See the answer in context
Score and customer comments are evaluated together with the relevant service or accommodation record.
Spot low satisfaction early
Negative response or feedback that requires attention will be visible to the relevant team and follow-up can be initiated.
Track trends over time
Recognize recurring topics by tracking responses and satisfaction change in the report view.
SNAP CRM PRODUCT DEMO
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