Step 1
The conversation is reviewed
AI looks at the conversation flow, not the last message.
For your operations team
Bring complaints and safety alerts
to your team’s attention.
AI reviews the full conversation and flags signals that may be risky or need attention. The team can see which guest needs follow-up first.
BENEFITS FOR YOUR TEAM
See which conversation needs your attention first.
Conversations involving complaints, safety risks, or unresolved issues are highlighted. The AI provides a signal and summary; your team decides whether to step in.
- 01
Help prevent important notifications from getting lost in the rush.
- 02
See the context of the conversation and the open issue together.
- 03
Set the priority and keep the final decision with the team.
INTERACTIVE PRODUCT TOUR
Which conversation needs attention first?
Choose a conversation to see what the Attention Panel highlights, why it matters, and what your team can do next.
Conversations03
Select a conversation to see how the panel responds.
CONVERSATION ANALYSIS
Telegram
Urgent attention
Door lock security alert
The guest says the door won’t lock and that they reported it earlier.
HIGHLIGHTS
Door lock does not work
previously reported
THE TEAM’S NEXT STEPSecurity and Maintenance
Contact the guest right away and create a task to inspect the room.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 2
Potential risks are identified
The risk and the issue requiring attention are summarized.
Step 3
The issue is prioritized
Your team can decide what to address first.
FOR THE BUSINESS TEAM
Surface safety concerns and complaints for prompt review.
The Attention Panel is a decision-support tool. It highlights important signals, while your team makes the final assessment and decides whether to contact the customer.
Explore communication channelsConsider the entire conversation in context, not just the last message.
Highlight negative tone, open complaint, safety and technical malfunction signals.
Sort conversations into high, medium, low, or attention-requiring priorities.
Share the AI summary with your team for review, and leave the final decision to staff.
FUNCTIONING OF THE PRODUCT
See which conversations need attention first.
The Attention Panel brings risks and open issues that might go unnoticed in a busy inbox to a visible queue for the team.
Reviews the full conversation
It reviews each new message alongside earlier messages, so unresolved complaints and recurring issues stay in context.
Highlights urgent issues
It flags issues that require intervention, such as security risk, technical failure, low satisfaction and angry tone.
Organizes issues by priority
It helps the team look at the right topic first by separating high, medium, low and attention-demanding conversations.
The team decides
It provides an AI-generated signal and conversation summary. Your team remains responsible for contacting the customer and making the final assessment.
SNAP CRM PRODUCT DEMO
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