Step 1
Guest sends message
The conversation arrives in the shared inbox from its original channel.
For your operations team
Answers to common questions
24/7.
Snap CRM's AI assistant answers routine questions about services, opening hours, and booking policies using information provided by your business. It hands the conversation to your team when a request needs an availability check or individual attention.
BENEFITS FOR YOUR TEAM
Don't let your team type the same information over and over again.
The assistant handles routine questions, so your team can focus on requests that need availability checks or personal attention.
- 01
Answer basic questions that come after hours.
- 02
Transfer business information consistently across different channels.
- 03
Leave tasks that require human decisions to the priority of the team.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 2
The assistant checks the business information
The assistant prepares a reply using information provided by your business.
Step 3
The assistant replies or hands the request to the team
Routine questions get an immediate answer; requests that need confirmation go to your team.
FOR THE BUSINESS TEAM
What does the assistant answer and leave to the team?
Answers are based on current information provided by your business. When a request needs an availability check or individual attention, the assistant hands the conversation to your team instead of guessing.
Explore communication channelsAnswer common questions about opening hours, services, and booking policies.
Add check-in, Wi-Fi, and property information for accommodation businesses, or define the service information relevant to your business.
Send requests that need an availability check or special handling to your team.
Your team can pick up where the conversation left off, with the full history in view.
FUNCTIONING OF THE PRODUCT
Business information from message channels
Conversations stay in one shared inbox. The assistant uses your business information for routine replies and brings in the team when a request needs action.
One inbox for every messaging channel
Messages from connected channels appear in one shared inbox, and replies are sent through the original channel.
Replies based on your business information
Answers draw on your current business information, including opening hours, services, booking policies, check-in details, and property information for accommodation businesses.
Recognize what each request needs
Routine questions and reservation or operations requests each follow the right workflow.
Hand off to the team when needed
When a request needs an availability check, special handling, or an on-site action, the conversation and its context go to the right team.
SNAP CRM PRODUCT DEMO
Request a demo Explore this screen in a demo.
Tell us which channels you use and how your team works. We’ll show you the Snap CRM screens that fit your needs.