Step 1
A call comes in
The assistant takes the call, answers the guest's questions, and obtains the necessary information within the conversation.
For your operations team
Calls and voice messages,
answered by Snap CRM.
The voice assistant answers phone calls 24/7, responds naturally, and collects reservation details. WhatsApp voice messages are handled separately and answered with a voice message in the same chat.
VIBRANT AUDIO EXPERIENCE
See how phone calls and WhatsApp voice messages work.
Watch call greeting and voicemail answering in the same demo.
Phone call
Incoming call · 24/7
Demo call ready
Snap CRM
AI voice assistant
Try the phone assistantPress the green call key. The call recording plays; When the recording is finished, the call automatically closes.
WhatsApp voice message
Voice recording · response on the same channel
GUEST · VOICE MESSAGE
Transcript · Is there availability for a double room between 12–15 October?
SNAP CRM · VOICE RESPONSE
The reply is sent as a voice message in WhatsApp.
BENEFITS FOR YOUR TEAM
Answer every call and capture reservation requests, around the clock.
The voice assistant answers the call with natural speech and receives the information necessary for the reservation. WhatsApp voice messages are understood on their own channel and answered by voice.
- 01
Respond first to out-of-hours calls.
- 02
Collect the details needed for a reservation during the call.
- 03
Reply to WhatsApp voicemail on the same channel.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 2
Move the reservation request forward
When a compatible PMS/CRS integration is available, reservation details can be transferred to it. Requests that need system access or human review are routed to your team.
Step 3
WhatsApp voice messages follow a separate flow
Incoming voice messages are transcribed and interpreted. Snap CRM replies with a voice message in the same chat.
FOR THE BUSINESS TEAM
Phone calls and WhatsApp voice messages follow separate flows.
The assistant speaks with guests live on phone calls. WhatsApp voice messages are transcribed and answered with a voice message in the same chat. Each channel has its own flow and conversation record.
Explore communication channelsAnswer incoming phone calls with natural voice 24/7.
Collect booking information; Transfer on compatible PMS/CRS connection.
Evaluate the extent of integration with existing call center and telephony infrastructure.
Manage WhatsApp voice message with transcript and voice response flow.
FUNCTIONING OF THE PRODUCT
A response that fits each audio channel
A live phone call is not the same as a WhatsApp voice message. Snap CRM processes each one according to the flow and expectation of its own channel.
Phone call
The call starts, and the assistant greets the guest, answers questions, collects reservation details, and ends the call appropriately.
Reservation and transfer
Date, person and accommodation information are collected from the interview. If there is a PMS/CRS connection, it is transferred to the relevant system; otherwise the team takes over the process.
WhatsApp voice message
Incoming WhatsApp voice messages are transcribed and understood. Snap CRM sends its reply as a voice message in the same chat.
Works with your call center
Integration into the existing call center or telephone infrastructure is evaluated according to the business's systems and installation scope.
SNAP CRM PRODUCT DEMO
Request a demo Explore this screen in a demo.
Tell us which channels you use and how your team works. We’ll show you the Snap CRM screens that fit your needs.