Step 1
Capture reservation requests from messages
The request from WhatsApp and other connected messaging channels is recorded together with the guest profile.
For your operations team
Move each reservation request
to the right next step.
Snap CRM receives reservation requests from WhatsApp and other messaging channels; Collects the date, number of people, and preferences in the conversation. Availability check, transfer of the reservation to the relevant system and final confirmation proceed according to the scope of the connected PMS/CRS integration and operating rules.
BENEFITS FOR YOUR TEAM
Keep reservation requests moving.
Guest-provided details stay in one record. Any step that needs confirmation is clearly marked, so your team can take over without restarting the conversation.
- 01
Do not ask the guest for the same date and person information again.
- 02
Know which team has the request that needs confirmation.
- 03
See the conversation and the latest situation together, even if the shift changes.
HOW DOES IT WORK?
How it works in three steps
See how this feature is used in your team's day-to-day work.
Step 2
Confirm the details you need
Date, number of people and room preference are added to the record during messaging.
Step 3
Make the reservation status clear
Information is transferred if the connected system supports it. Availability and final approval are completed based on the integration scope or your team's control.
FUNCTIONING OF THE PRODUCT
From guest request to booking confirmation
The conversation, guest profile, and request status appear together. Which steps will proceed through the system are determined by the connected PMS/CRS scope.
Bring every channel into one guest profile
WhatsApp, Instagram, Messenger, Telegram and SMS conversations appear in the same guest record and history.
Booking summary in one place
Date, number of people, preferences and special requests are tracked in the customer record.
See each request's current status
Statuses such as request received, confirmation pending or reservation created are tracked by the team.
Connect with your booking systems
Supported reservation information is transferred in a compatible PMS/CRS connection; If there is no connection, the team continues the request from the same record.
SNAP CRM PRODUCT DEMO
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